We appreciate all feedback regarding Factual’s data quality. Please use the guidelines in this document to understand how to provide feedback on any of the following issues:
- Closed businesses
- Relocated businesses (a business entity that has moved from one physical location to another)
- Duplicated businesses (multiple factual records that refer to the same place)
If you discover any Factual record that has been permanently closed, please submit all of the necessary attributes, according to our contribution guidelines, as well as the action field with a value of closed. Closed records should be submitted within the same file that you submit all of your other data.
|closed||Joe's Pizza||123 Main St.||Los Angeles||CA||90064||US|
When a business moves locations, Factual considers the old location as closed and the new address as the business's new location. For such relocations, please submit the old location with closed in the action field and submit the new location as you would submit any record, using our contribution guidelines.
Joe's Pizza on 456 First St. has moved to 123 Main St.
|closed||Joe’s Pizza||456 Main St.||Los Angeles||CA||90064||US|
|Joe’s Pizza||456 Olympic Ave.||Los Angeles||CA||90067||US|
For any records that are duplicates of the same POI at the same location, please submit unwanted Factual IDs as the
flagged_id and the persisting Factual ID as the
preferred_id along with
duplicate in the action field. As always, the POI's country, represented by the country code, also needs to be included. Examples of submitting duplicates can be found below.
Additionally, please submit reports of duplicated businesses in a separate
flags file to
sftp.tdc.factual.com. The file should adhere to the following filename requirements and contain all of the required fields listed below. Other records will be ignored if found in the
|Field Name||Should Contain|
|flagged_id||Factual ID of the duplicate record that should be merged into the preferred record|
|preferred_id||Factual ID of the preferred record, into which the duplicate record should be merged|
|country||ISO 3166-1 alpha-2 country code|
flagged_idmust be populated with valid Factual IDs
flagged_idshould never match the
- To flag multiple duplicate rows for the same business, submit a separate row for each using the same
preferred_id. You do not need to submit a separate row for the preferred row. See example 2 below.
Ex 1: Flagging two duplicate rows
In this example, two separate duplicate businesses are reported to Factual. The first is a pair of US businesses, the second a pair of Canadian businesses. In the first, it is desired that Factual ID 56a158ac-df89-4f86-8043-93c011f9b7a7 will persist after the two are merged. Similarly, in the second, it is preferred that Factual ID f274fd74-0dc0-463f-acaf-74945fec8188 persists.
Ex 2: Flagging multiple duplicates of the same business
In this example, there are three Factual rows for the same business. It is desired that Factual ID 16a158ac-df89-4f86-8043-93c011f9b7a7 persists and the two duplicates are removed.
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